Shipping policy
Last Updated on March 20, 2026
Processing Time Please allow 1–2 business days for your order to be processed, packaged, and shipped. During peak times (such as holidays, sales, or high order volumes), please allow an additional 1–2 business days for processing. There may be delays on processing depending on availability and back-orders. We will try our best to keep you informed on your order status.
Shipping Time We ship worldwide.
- USA: Standard shipping typically takes 5–10 business days after processing.
- Canada: Standard shipping typically takes 7–10 business days after processing.
- International: Standard shipping typically takes 7–10 business days after processing.
Shipping times are estimates and may vary depending on your location and local postal service.
Tracking Information Once your order has been shipped, you will receive an email with your tracking number. If you do not receive your order confirmation, shipping confirmation, or tracking information within a reasonable timeframe, please contact us at hello@thiory.com and we will be happy to assist you.
Shipping Costs Shipping rates are calculated at checkout based on your location. Ongoing promotions may offer discounts on shipping.
Customer Support If you have any questions, concerns, or issues regarding your shipment, please email us at hello@thiory.com. Please allow up to 24 hours for a response. Our business operates on Eastern Standard Time (EST).
Important Notes
- Thiory reserves the right to update or modify this shipping policy at any time without prior notice.
- Please expect potential delivery delays during high-volume seasons, customs clearance processes, extreme weather, carrier issues, public holidays, or due to incomplete or incorrect shipping addresses.
- Ensure all shipping information, including unit/apartment numbers and contact numbers, is entered correctly at checkout. Incorrect or incomplete addresses may result in lost, misplaced, or undeliverable packages.
- Once an order is shipped, Thiory is not responsible for delays, losses, or damages caused by the shipping carrier.