You can cancel your subscription at any time — no phone calls, no hassle. Simply visit our subscription management portal by clicking here. Enter the email address associated with your order, and you'll be taken directly to your account where you can cancel, pause, or modify your subscription.

Cancellations take effect immediately and you will not be charged again.

If you run into any problems, feel free to reach out to our customer care team by emailing us directly at hello@thiory.com.

When placing your order, you selected our 'Subscribe & Save' option at checkout, which applied an additional discount to your purchase. This automatically enrols you into a monthly subscription by default so your supply renews without interruption. You can pause, cancel or edit your delivery frequency anytime by visiting our subscription portal. Learn more about our subscription policy and terms here.

We stand behind every product we sell with a 60-day money-back guarantee. If you're not satisfied, simply email us at hello@thiory.com within 60 days of your original purchase date. There is nothing to send back — you keep the product.

Please note that our guarantee applies to your first order only, for a maximum of one unit. Subscription renewals placed after the initial order are not covered under this policy.

Once your order ships — typically within 24 hours of being placed — you'll receive an automated shipping confirmation email containing your tracking number. If you haven't received this email, please check your spam or junk folder first. You can track your order here.

You can also reply to any order email or contact us directly at hello@thiory.com with your name and order number and we'll pull up your tracking details right away.

Not to worry. It's common for tracking information to take 24–72 hours to update after your shipping confirmation email is sent. Carriers sometimes experience a delay between scanning and uploading status updates to their system.

If your tracking number has shown no movement for more than 5 business days, please reach out to us at hello@thiory.com and we'll investigate with the carrier on your behalf.

When placing your original order, you most likely selected our Subscribe & Save option at checkout, which applied an additional discount to your purchase and automatically enrolled you into monthly recurring shipments. If this charge or shipment came as a surprise, we completely understand — and you have full flexibility to manage things on your own terms.

Through our subscription portal, you can:

• Pause your subscription if you need a break
• Edit your delivery frequency so shipments better match your usage — this is our recommended option, as it lets you keep your subscriber discount while giving the product enough time to work as intended
• Cancel at any time if you'd prefer to stop altogether

Simply enter the email address associated with your account to get started. If you need any additional help, we're always available at hello@thiory.com.

Absolutely. You have full control over your subscription at any time. Through our subscription portal, you can pause your subscription, skip an upcoming shipment, or adjust how often you receive your order — all without contacting support. Simply enter the email address associated with your account to get started.

Yes, Thiory ships both domestically within the United States and internationally, including to Canada, the United Kingdom, and other select countries. Shipping rates and delivery timeframes vary depending on your location and will be calculated at checkout. If you're unsure whether we deliver to your country, feel free to email us at hello@thiory.com before placing your order.

We're sorry to hear that. Carrier delivery scans can occasionally be recorded a day or two before the package physically arrives, so we recommend waiting one additional business day and also checking around your property, with neighbours, or in any secure parcel areas.

If your package still hasn't turned up, please email us at hello@thiory.com with your name and order number as soon as possible and we'll open an investigation with the carrier to get this resolved for you.